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Frequently asked questions


Q. Do you really mean that you will come to my house to repair my PC and if you can’t fix it you won’t charge me a penny?
A. Yes.

Q. When you come to my house how I trust you?
A. Yes. I hold a current Enhanced Criminal Records Disclosure for my work as an instructor at a local club which caters for young children. In addition I can provide references. If you wish to see either before I start work please just ask.

Q. Is it true that you don’t charge a callout to repair a PC?
A. Yes.

Q. If you have to take my broken PC or broken Laptop away to work on will you charge me extra?
A. No.

Q. If you need a new component to replace a broken one in my current computer will you charge me more than the item cost to repair my PC?
A. No.

Q. Is your work guaranteed?
A. Yes.

Q. I think that your charges are still high I’ve read that company X charges much less than that?
A. Geek Squad will charge from £99 for a home visit. PC World will charge from £89.00 for a home visit. Dell will charge from £89.00 for a home visit. BT charge £88.09 for 1 hour. Also please make sure that you don’t forget to read the small print – in all cases it is pages and pages and pages long.

Q. What do you charge to talk about my computer problem?
A. Nothing – just pick up the phone and call it's that easy!